How do I order?
Choose the styles you want to order, select the quantity, then click 'Add To Cart'. Select 'Check Out' when you have finalized your order and are ready to pay.
How much are your pieces?
They range from P450 to P16,950 and can be viewed in our shop.
How do I pay?
You may pay using your Mastercard or Visa credit card through PayMongo or PayPal (having a PayPal account is not required in order to pay), with GCash, or with cash through a BPI or BDO bank deposit or online fund transfer. For GCash, BPI or BDO payments, details will be given after you select your mode of payment at check out and will be emailed to you as well.
Do you have a physical store where I can try on your products?
Yes, we do! Our only physical store called Lily at Legazpi is located at Unit G12 Prince Plaza 1, Legazpi street, Makati. The store is open Tuesdays to Sundays, 11 AM-7 PM. Our store does not have parking, but Prince Plaza 1 is located right across Greenbelt 5. We recommend parking in Greenbelt 5, crossing Legazpi street and then entering Prince Plaza 1 (this is the white building on the right of BSA Tower if you're facing BSA). Our store is on the ground floor beside Lay Bare.
Where do you ship and how much does shipping cost?
We ship to locations within the Philippines. Shipping fee within Metro Manila is P100 and P200 for provincial areas.
How long does it take to deliver my order?
We ship only once a week every Tuesday and then the order is delivered in 1-3 business days for Metro Manila locations and 2-5 business days for provincial locations. If you need your order urgently, we also offer a same-day store pick up option (Tuesdays to Sundays only between 1-6 PM). Your order and payment need to be settled by 11 AM on your pick-up day for it to be valid for same-day store pick-up. Otherwise, it will be ready for pick up the following day (following store operating hours).
However, for our solid gold line, Worthy By Lily, items take 3-4 months to produce and then are shipped in 2-5 business days.
Do you ship internationally?
Yes, we ship internationally. Visit our international site to shop and have them shipped abroad.
Where are your earrings made?
Our products are designed and made in the Philippines.
What are your earrings made of?
We use a variety of components sourced locally and abroad. We use gold-plated stainless steel, brass, sterling silver, solid 14k and 18k gold, semi-precious stones, fresh water pearls, mother of pearl, glass and crystal beads, plastic, resin, fabric, and cotton threads.
What are your care instructions?
For non-silver pieces, gently wipe the jewelry with a soft microfiber cloth after use. Store them in a safe place like in the packaging they come with. Keep your Lilies away from direct sunlight and humidity.
Avoid having oil, water, sweat, perfume or any harsh chemicals from coming in contact with the metals to minimize the effect of wear. Please expect natural tarnishing over time with wear for gold-plated or brass metals.
For sterling silver pieces, store them in their original plastic. It is air-tight, which prevents the silver from changing color due to oxidization. Should there be a need to clean the silver, use a silver cloth polisher. Alternatively, baking soda or tooth paste can be mixed with water and rubbed gently on the jewelry piece to wash and clean them. Wipe and polish with a dry cloth after washing and store it back in its air-tight plastic when it is completely dry.
All designs are handmade with care. Likewise, handling them with care is crucial, especially those with fragile components (i.e. shells, mother of pearl, resin, etc).
Can I return an item I ordered?
Only defective and unused items in their original state can be returned within 7 days of purchase for store credit. Items must be returned in their original state with the original packaging intact. The customer is responsible for all shipping fees related to the return.
We do not accept returns on sale items or LoveFlawed items.
Can I have an item repaired?
We accept repairs within a year of purchase. Repair costs within a year of purchase are free of charge. For purchases older than 1 year, corresponding repair costs will be calculated after assessment and are charged to the customer. All shipping expenses for repairing items no matter how old are to be shouldered by the customer.
For items that are irreparable, store credit will be given to the customer.
For LoveFlawed (slightly flawed) pieces that are on sale, these items are not valid for returns, exchanges, refunds or repairs.
Email us at [email protected] with your order number if you would like to have an item repaired or exchanged.
Can I reserve an item that is out of stock?
We do not accept reservations, but you may share with us your email address and we will send you an email right when the item is back in stock. You can do this by clicking on the product you like that is sold out in our shop and clicking the "Notify Me When Available" button right below the "Sold Out" widget.
How do we contact you?
You may send us an email or follow us and send us a message through @lilyjewelry on Instagram.