FAQ

How do I order?

Choose the styles you want to order, select the quantity, then click 'Add To Cart'. Select 'Check Out' when you have finalized your order and are ready to pay. 

How much are your earrings?

They range from P480 to P1850 and can be viewed in our shop.

How do I pay?

You may pay using your credit card through PayPal (having a PayPal account is not required in order to pay) or with cash through a BPI or BDO bank deposit. For cash deposits, bank details will be given after you select your mode of payment at check out.

Do you have a physical store where I can try on your products?

We do not have a physical store and we sell purely online. We do join trunk shows once in a while in the Philippines and we announce it in our home page. You may try on our products then.

Where do you ship and how much does shipping cost?

We ship to locations within the Philippines. Shipping fee within Metro Manila is P100 and P150 for provincial areas. 

How long does it take to deliver my order?

It takes 3-5 business days after proof of payment is sent to us for areas within Metro Manila and 5-7 business days for provincial areas.

Do you ship internationally?

We do not ship internationally at the moment. But do message us if you are interested in any of our products. We'd love to hear from you and we will try our best to arrange something.

Where are your earrings made?

Our products are designed and made by hand in Manila, Philippines. 

What are your earrings made of?

We use a variety of components sourced locally and abroad. We use gold-filled, gold-plated silver, alloy, and stainless steel hardware, semi-precious stones, fresh water pearls, mother of pearl, glass and crystal beads, plastic, resin, fabric, and cotton threads.

What are your care instructions?

Each pair of Lilies requires specific care instructions. Click on a product in our shop to view the proper ways to care for it.

Generally, keep your Lilies away from direct sunlight and keep them in a safe place. Be extra careful with contact with make-up as it may stain the earrings since there are Lilies made of fabric. Please expect natural tarnishing over time with wear for gold-plated metals. Gently wipe the jewelry with a soft polishing cloth and avoid spraying perfume or any harsh chemicals to minimize the effect of wear. 

All designs are handmade with care. Likewise, handling them with care is crucial, especially those with fragile components (i.e. shells, mother of pearl, resin, etc).

Can I return an item I ordered?

Only defective and unused items in their original state can be returned within 7 days of purchase for store credit. Items must be returned in their original state. The customer is responsible for all shipping fees related to the return.

We do not accept returns on sale items. 

Can I have an item repaired?

We accept repairs within a year of purchase. Repair costs within a year of purchase are free of charge. For purchases older than 1 year, corresponding repair costs will be calculated after assessment and are charged to the customer. All shipping expenses for repairing items no matter how old are to be shouldered by the customer. 

For items that are irreparable, store credit will be given to the customer.

Message us here of your detailed repair request.

Can I reserve an item that is out of stock?

We do not accept reservations, but you may give us your email address and we will send you an email right when the item is back in stock. You can do this by clicking on the product you like that is sold out in our shop and clicking the "Email When Available" button right below the "Sold Out" widget.

How do we contact you?

You may send us an email or follow us and send us a message through @lilyjewelry on Instagram.